Privacy Policy

1. Scope and who we are

This Privacy Policy applies to roofroofrenewal.com, its location and franchise sub-sites, forms, advertisements, telephone and text communications, and related services that link to this Policy (collectively, the “Services”).

“Roof Roof Renewal,” “we,” “us,” and “our” refer to Roof Roof Franchisor LLC, the Roof Roof Renewal brand, and, where relevant to your inquiry or service, the independently owned and operated franchise location serving your area. A franchisee is responsible for information it collects and controls through its local operations. This Policy does not replace a franchisee’s additional notice when local law requires one.

2. Information we collect

Information you provide

• Contact details, including name, email address, telephone number, mailing or service address, and preferred contact method.
• Property and project details, including roof type, condition, photographs, measurements, requested services, appointment availability, and messages you send.
• Estimate, transaction, warranty, and service records, including signed documents and payment status. Payment-card details may be processed directly by a payment provider rather than stored by us.
• Franchise inquiry details, such as business experience, location interests, and information you voluntarily submit.
• Communication preferences and records of calls, texts, emails, chats, reviews, surveys, or support requests.

Information collected automatically

When you use our websites, we may collect IP address, device and browser type, operating system, referring and exit pages, pages viewed, dates and times, approximate location derived from IP address, cookie identifiers, advertising identifiers, and interactions with forms or site features.

3. Sources of information

We collect information directly from you, automatically from your device, from a Roof Roof Renewal franchise location, and from service providers or marketing platforms that help process a request you submitted. We may also receive information from public sources, referrals, lead-generation partners, or property-data providers where permitted by law.

4. How we use information

• Respond to questions and connect you with the appropriate local service provider.
• Schedule inspections, prepare estimates, determine roof suitability, perform requested work, process payments, and administer warranties.
• Operate, secure, troubleshoot, measure, and improve our websites, forms, advertising, and customer experience.
• Send service messages and, with any consent required by law, marketing calls, texts, or emails.
• Maintain records, prevent fraud and misuse, protect people and property, enforce agreements, and comply with legal obligations.
• Evaluate franchise inquiries and support franchise operations.
• Create aggregated or de-identified information that does not reasonably identify an individual.

5. How the franchise network handles inquiries

Roof Roof Renewal operates through a network that may include company-owned operations and independently owned and operated franchisees. If you request an inspection, estimate, or local service, we may route your information to the franchise location responsible for your service area. That business may contact you directly and maintain the resulting customer record.

Franchisees may use shared systems, vendors, branding, telephone services, and marketing tools. They remain responsible for their own local employment, contracting, tax, licensing, and service operations.

6. When we disclose information

We may disclose relevant information to:

• Roof Roof Renewal affiliates, company-owned locations, and independently operated franchisees handling your territory or request.
• Vendors supporting website hosting, analytics, advertising, CRM, call and text delivery, email, scheduling, mapping, estimating, payments, document storage, security, and professional services.
• Insurers, warranty administrators, financing providers, subcontractors, or suppliers involved in a requested service, when applicable.
• Government authorities or other parties when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or establish or defend legal claims.
• A buyer, investor, lender, or successor in connection with a proposed or completed merger, financing, reorganization, sale, or transfer of all or part of a business.

We do not sell personal information for money. We require service providers to use information for authorized purposes and to safeguard it. Independent franchisees and third parties may have their own privacy obligations and notices.

7. Cookies, analytics, and advertising

Our websites may use cookies, pixels, tags, local storage, and similar technologies to remember preferences, keep forms working, understand traffic, measure advertising, prevent fraud, and tailor outreach. These tools may be provided by companies such as Google or social-media advertising platforms.

Depending on where you live, disclosing identifiers or browsing activity to advertising partners may be considered a sale, sharing, or use for targeted advertising even when no money changes hands. You can use an available cookie-preference tool, adjust browser settings, enable a legally recognized opt-out preference signal where supported, or contact us to exercise an applicable right. Blocking cookies may affect site functions.

8. Calls, text messages, and email

When you provide contact details, we may respond about your inquiry, appointment, estimate, service, warranty, or franchise interest. If you separately consent to marketing, Roof Roof Renewal and the franchise location assigned to your area may contact you by telephone, email, SMS, or MMS, including through automated technology where permitted.

Consent to marketing is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to a marketing text to opt out and HELP for help. Use the unsubscribe link in marketing emails or tell a caller that you do not want marketing calls. Transactional messages necessary to complete a request may continue where permitted.

9. Data retention

We retain personal information for as long as reasonably necessary for the purposes described here, including to manage inquiries, provide services, administer warranties, maintain business and tax records, resolve disputes, enforce agreements, and meet legal requirements. Retention varies by record type, relationship, contractual warranty period, and applicable law. We may retain de-identified information without a fixed period.

10. Information security

We use reasonable administrative, technical, and physical measures designed to protect information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Please do not send highly sensitive information through ordinary website forms or email.

11. Your privacy rights and choices

Depending on your location and subject to legal exceptions, you may have the right to request access to or a copy of personal information, correction, deletion, portability, withdrawal of consent, restriction of processing, or an explanation of our practices. You may also have the right to opt out of targeted advertising, sale or sharing, or certain profiling, and to appeal a denied request.

To submit a request, email info@roofroofrenewal.com or call (954) 278-7164. Describe the right you wish to exercise and the state or province where you live. We may verify your identity and authority before responding. An authorized agent may submit a request where allowed by law. We will not unlawfully discriminate against you for exercising a privacy right.

Marketing choices: You can opt out of marketing at any time using the methods in Section 8. A marketing opt-out does not prevent necessary service or account communications.

12. Children’s privacy

Our Services are intended for property owners, customers, and prospective franchisees, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child submitted information, contact us so we can review and delete it as appropriate.

13. Users in the United States and Canada

We and our service providers may process information in the United States, Canada, or other locations where we operate. Privacy protections may differ from those in your jurisdiction. For Canadian users, we handle personal information in accordance with applicable federal and provincial private-sector privacy requirements, including consent, access, correction, and withdrawal rights where applicable. Quebec residents may also contact us concerning rights available under Quebec law.

14. Changes to this Policy

We may update this Policy to reflect changes in our practices, technology, franchise network, or legal obligations. The effective date at the top shows when the current version took effect. Material changes may also be communicated through the website or another appropriate channel.